Terms & Conditions

1.1 “we”, “us” ,our, or “ The Company” means Harley Street Healthcare LTD
(company no. 09270782)

1.2 Patients Information” means the written information supplied by us to you
either in brochure or letter form

1.3 “Procedures” refers to the surgical procedure to be carried out by a Doctor
Medical Practitioner

1.4 “Medical Practitioner” means a medical practitioner qualified who will carry out the
Procedure and registered with an appropriate body when necessary, according to the type of procedure

1.5 “Patient or “you” means any person who has entered into a contract for a
Procedure

1.6 “Initial Aftercare Procedure” means the aftercare treatment provided to you
by the Medical Practitioner where you are entitled to contact the Medical Practitioner or surgical
team for up to 18 months post operatively regarding advice pertaining to
your procedure

1.7 “Cost” is Total Hair Restoration Plan Price as detailed on the quotation

1.8 “Hair Restoration Plan” means the personal quotation plan.

1.9 “Initial Consultation” the pre-operative meeting between you and Harley
Street Healthcare LTD’s representative; Patient Advocate.

1.10 “Medical Consultation” is the point at which the Medical Practitioner meets with you to
assess suitability for the Procedure – this may be subsequent to the Initial
Consultation

1.11 “Additional Grafts” are any extra grafts taken on the day of surgery in excess
of the Hair Restoration Plan

2 OBLIGATIONS AND WARRANTIES

2.1 Medical Practitioners who are medical doctors are registered with the General Medical Council and are obliged to
maintain full Private Practice Medical Indemnity Insurance with the Medical
Defence Union, the Medical Protection Society or other appropriate insurers

2.2 All Medical Practitioners who are medical doctors are self-employed and make their own clinical decisions at all times. The patient warrants that having read and understood these Terms
and Conditions that no cause of action in negligence will accrue against
Harley Street Healthcare LTD for any procedure carried out by the Medical Practitioner.
The patient further warrants that he or she fully understands the range of
possible outcomes of the proposed surgical procedure

3 PATIENT’S OBLIGATIONS

3.1 The Contract is conditional upon the acceptance of the Patient by the Medical Practitioner
based upon information given by the Patient during the Initial Consultation
and subsequent Medical Consultation. The decision to carry out surgery shall
be at the discretion of the Medical Practitioner and Harley Street Healthcare LTD.

3.2 Treatment will only be given where payment has been taken as agreed with
the Patient Advocate and a clear payment plan has been detailed and agreed
by both the Patient and the Patient Advocate.

3.3 Payment for any additional grafts agreed on the day of surgery must be made
prior to surgery taking place.

3.4 The Patient acknowledges that the Patient Advocate is not a doctor or
Medical Practitioner. Any advice that the Patient Advocate may give is purely of a
general non-medical nature. If the Patient has any medical queries then this
should be raised with the Medical Practitioner at the Medical Consultation

3.5 The Patient agrees to provide the Medical Practitioner and clinical staff with a health
history that is honest, accurate, reliable and complete. The Patient understands
that withholding any medical information could be detrimental to his or her
health and safety and may result in cancellation of the procedure with no
refund. The Patient agrees that if any change occurs in his or her medical
history or status to inform Harley Street Healthcare LTD without delay and
to, at all times, keep Harley Street Healthcare LTD informed

3.6 The minimum age for any consultation or surgical procedure is 18 years of
age

3.7 By engaging with our services, you acknowledge and agree to be bound by these Terms and Conditions, regardless of whether or not you have signed a contract as this is showing acceptance through conduct. Your actions, such as but not limited to: scheduling an appointment, attending consultations, receiving treatment, or making payments, will be considered as acceptance of these Terms and Conditions.

4. GENERAL OBLIGATIONS

4.1 Harley Street Healthcare LTD reserves the right to alter the Patient’s admission date and/or outpatient appointments although such changes will
be avoided wherever possible. The Patient agrees that no consequential loss
will be payable for the such cancellation on any procedure/appointment

4.2 Patient agrees that in signing or acceptance through conduct of this Contract that he/she has understood the terms and has been given an opportunity to seek explanation. The Surgical
Consultation prior to the procedure which will normally takes place between
you and your Medical Practitioner on the day of the procedure (however upon your
request to your Patient Advocate can be earlier) is designed to ensure that you
and your Medical Practitioner are fully agreed as to the procedure that has been planned
before your operation and that you understand all the potential risks and
benefits. You must the consent form before surgery
commences. The patient accepts that Harley Street Healthcare LTD is not
liable for the outcome of the hair restoration procedure.

4.3 You will be required to sign a Medical Consent Form prior to surgery which
will be provided to you by your Medical Practitioner and this is also the responsibility of the Medical Practitioner

4.4 In the interest of patient safety and welfare, we reserve the right to cancel or
postpone your procedure

4.5 Our role is limited to providing arrangement and co-ordinating services
between you and the Medical Practitioner for the purpose of the medical services
provided to you by the Medical Practitioner

4.7 You should seek advice from your General Practitioner when considering and
before deciding upon any surgery and you should undergo any appropriate
health checks and tests before you decide upon such surgery

4.8 Surgery of any kind carried risks. The risks include medical complications
during the operation or afterwards, the risk that the surgery may not be
successful and the risk that you might not be satisfied with the result. You
should make sure that you discuss with your GP the risk that you might not
be satisfied with the result. You should make sure that you discuss with
your GP the risks of and your expectations from the surgery.

4.9 You warrant that the answers provided by you are complete, correct and up-
to-date. You also warrant that your health is such that you are fit to travel and to undergo surgery. You also warrant that you will disclose all information
relating to your health, whether physical or psychiatric / psychological, which
may be relevant to the provision of the medical services envisaged. We rely
on you to provide all relevant health information, and rely on such
information being complete, accurate and up to date. We accept no
responsibility for any injury, loss or damage, howsoever cause, if such injury,
loss or damage is cause in whole or in part by any failure on your part to
provide complete, accurate and up-to-date information as to your health.

4.10
You should take time to consider any decision you may make following any
consultation as suggested below or any of your queries being answered by
the Medical Practitioner. We suggest a consideration period of at least 14 days before
making a decision.

4.11 Intellectual Property Rights:
(a) In this clause 4.11“Intellectual Property Rights” means
copyright, patents, rights in inventions, rights in confidential information,
know-how, trade secrets, trade marks, service marks, trade names, design
rights, rights in get-up, database rights, rights in data, utility models, domain
names, rights in computer software and all similar rights of whatever nature
and, in each case: (i) whether registered or not, (ii) including any
applications to protect or register such rights, (iii) including all renewals and
extensions of such rights or applications, (iv) whether vested, contingent or
future and (v) wherever existing.

(b) All Intellectual Property relating to us shall remain the property of
the party who owns it or the third party who licenses it to us. No
licence is granted in relation to our Intellectual Property
Rights unless specifically agreed to in writing. The Company
reserves the right to take legal action to protect its position.
(c) Defamation and Opinions:
You agree that any comments, suggestions, feedback or other content relating
to The Company whether verbal, written, online or offline (“contribution”)
will be lawfully made. In particular, you agree that any Contribution will:
(i) not be in contempt of court;

(ii) (ii) not be harmful, threatening, harassing or offensive;
(iii) (iii) not be discriminatory;
(iv) (iv) not have any fraudulent purpose (including, but not limited to,
impersonating any other person or not being entirely truthful
to us when you register as a patient);

(d) not be defamatory, derogatory or offensive.
(e) not harm or be calculated to harm our reputation in any way
If you breach any of the terms mentioned in this clause 4.11You agree to
fully indemnify The Company in respect of its costs of taking any legal
action, or any steps to enforce its Intellectual Property Rights or taking any
other steps (including but not limited commencing legal proceedings) to
enforce our rights under this clause 4.11. The Company reserves the right to
commence legal action to ensure the protection of its reputation online or
offline pursuant to this clause 4.11.

5. RESCHEDULING/CANCELLATIONS

5.1 Rescheduling – if you need to reschedule your surgery date, an administrative fee will apply as follows:
• Less then 7 Days Notice: £1,000 rescheduling fee
This policy does not effect the 7 day period of reflection (section 5.2)

5.2 Cancellations of bookings – For up to 7 days following signing or the acceptance through conduct of this agreement, should you wish to cancel your procedure, the deposit and any
monies paid for your procedure are fully refundable (minus costs incurred including administrative costs, bank charges, reverse charges as well as relevant commissions, to be determined by the Company), with the provision that the Company has been notified by recorded or guaranteed post to Harley St Healthcare, 285-287 Grays Inn Road  WC1X8QF.

We reserve the right to retain some if not all of your payment  to the Company to  cover any irrecoverable costs incurred should you cancel 7 days following the initial payment to the Company. Our Cancellation policy after the 7 day period is as follows:
• Cancellations made over 4 weeks prior to surgery date, or if no surgical date has ever been booked – 25 % of amount paid to Company is to be retained by the Company
• Cancellation made 8-28 days prior to date of surgery – 100% of the total Cost is to be retained by the Company
• Cancellations made 7 days or less prior to and including date of
surgery – 100% of the total Cost is to be retained by the Company.

5.3 Cancellations for medical reasons –
• Cancellation necessary due to previously unknown medical
conditions will be rescheduled where possible. If after reasonable
consideration the indicated medical condition prevents
rescheduling of the procedure, then the patient is eligible for a 25% refund of the amount paid to the Company, minus relevant fees (such as but not limited to administrative costs, bank charges, reverse charges as well as relevant commissions) as well as other fees determined reasonable to be determined by the Company. 
• Cancellations due to pre existing medical conditions which were
know by the Patient but undisclosed prior to booking the
Procedure will be refunded in line with section 5.2 of this
contract
• If the procedure is abandoned intra-operative due to unforeseen
medical conditions, we will retain sufficient monies to cover the
costs incurred by the Company as reasonably deemed fit and in
accordance with the conditions detailed at 3.1 and 4.4

6 COMPLAINTS /READMISSION

6.1 The complaints procedure is available on request. If you have a complaint
regarding any aspects of your treatment we recommend that you discuss this
with your Patient Advocate in the first instance

6.2 Aftercare – The initial aftercare period will include standard post surgical
review appointments for up to 18 months after surgery. Any subsequent
treatment will be quoted and charged separately.

6.3 Readmission – Your Medical Practitioner will aim to ensure that you receive as close to
number of Grafts proposed in this contract as practically possible, however
if for any reason you receive significantly fewer grafts than in this contract
due to a reason decided by your Medical Practitioner on the day of your procedure (such
as but not limited to a positive cosmetic or clinical outcome) there will be
no refund offered for the difference in grafts proposed in this contract and
number you received. If your Medical Practitioner decides that the results of the hair
transplant are acceptable and within the normal limits of surgery, then
further surgery would incur the full fee. If, however, your Medical Practitioner agrees
that your surgery and the natural progression of hair loss, and the results
were not compromised due to negligence on the part of the patient, then we
may, in our sole discretion, consider making a contribution towards the
surgical costs. We will assess the circumstances of each patient and each
procedure separately in determining the basis on which further surgery may
be provided at any discount. We shall make the ultimate decision in
readiness and our decision is final

6.4 The complaints/readmission policy is limited to the original Hair Restoration
Plan. The patient acknowledges that final results of surgery can take 18
months. Hair loss is progressive and more native hair may be lost during this
period. Full hair restoration may require further surgeries and a staged
approach

6.5 If the Patient fails to follow the advice and guidance given (both pre and
post-operative) or to attend review appointments; or where the results of the
surgery originally provided have been affected by changes in lifestyle,
illness or the natural aging process we will not be liable or responsible in
any way

7 CONFIDENTIALITY

7.1 Harley Street Healthcare LTD and the Patient agrees that all matters relating to the Patient’s treatment will be kept confidential, save where Harley Street
Healthcare LTD is required to disclose such material to relevant members of
medical staff at Harley Street Healthcare LTD and/or relevant government
authorities be they regulatory or otherwise

7.2 The Patient confirms his or her consent to the disclosure of personal
information by Harley Street Healthcare LTD to Medical Practitioners, Doctors and
Nurses and other medical or non medical staff for the purpose of discussing
Patient’s treatment

7.3 During admission, photographs will be taken for the purpose of the medical services and will be subject to the requirements of data protection and confidentiality. The Company retains all medical notes and photographs until 10 years after patient death or if the patient requests deletion prior.

7.4. Under GDPR you protected by Data Protection laws and have additional rights granted to you by GDPR which can be found here:  https://gdpr-info.eu

If you wish to remove any information we hold on yourself or require information regarding the storage and processing of your information please contact our Data Protection Officer by emailing: [email protected]